All products sold through this website are covered by our warranty and return policies. we appreciate your business, and with that in mind we always want you to feel completely satisfied with your purchase.
We offer 14 days warranty on bag after you purchesed your item from our website. Bag can be returned or exchanged ONLY if it is faulty. （i.e. such as scratch、dent、nick，fading ）The refund do not include the shipping fee.

If the product was damage result in EMS Shipping Company during the transport process , you can contact with them. The EMS shipping Company will be responsible for this case and charge for the compensation.
After 14 days, we do not accept refund.
Please insure your return. We are not responsible for lost or damaged products during the shipping process. All shipping costs incurred as such are not refundable.
If the demage was caused by human factor,the return/refund policy will be considered null and void
The product is subject to final inspection for the above conditions before your return is processed.

In all: in order to avoid unnecessary costs on both sides please contact with us before return the item. Wish you have a happy shopping! If you have any questions please reply to this email  sales@bags-lv.com